Deposit limits.
playwestbets provides deposit-limit tools so customers can set, lower, increase or remove a limit on how much they can deposit over a selected period. The offer of a deposit limit is presented during account opening in accordance with the National Consumer Protection Framework.
What counts as a deposit
A deposit is any amount of money you add to your account balance, regardless of the payment method used. Winnings returned to your balance are not deposits. The limit applies to the total of deposits made within the selected period across all deposit channels.
Multi-channel deposits
The limit is applied at the account level. Deposits made by any method — debit card, BPay, PayID, Apple Pay or Google Pay — all count toward the same limit.
How limits behave
- Decreases take effect immediately.
- Increases observe a seven-day cool-off, after which the customer is asked to re-confirm the new figure before it applies.
- Removal of a limit is treated as an increase and observes the same seven-day cool-off and re-confirmation step.
What happens when the limit is reached
Once deposits in the period reach the limit, no further deposits are accepted until the period resets. Existing balance can still be used to wager, and withdrawals are unaffected.
Reset period
The amount deposited is measured on a rolling basis over the selected period (per day, per week or per month) and resets at the end of that period.
Periods
- Per day
- Per week
- Per month
Default, minimum and maximum limits
There is no default monetary cap imposed automatically; customers are prompted to choose one. A minimum settable limit applies, and an upper ceiling may apply on a risk basis. playwestbets may apply a lower limit to an account where harm indicators are present.
Notifications
Customers are notified as they approach their deposit limit and when a limit change completes its cool-off and takes effect.
Audit trail
A history of limit settings and changes — including the date and time of each change and when it took effect — is recorded and available inside the account.
Annual review
Customers who declined to set a limit at account opening are prompted again at minimum every 12 months to review their decision. Customers with a limit set are also prompted to review it periodically.
Relationship with activity statements
Deposit activity is also summarised in your activity statements, which show deposits, wagers, wins, losses and net position.
Relationship with self-exclusion
A deposit limit is one harm-minimisation tool. If you need a stronger measure, self-exclusion — at operator level or via the National Self-Exclusion Register (BetStop) — prevents account access for a chosen period and is the appropriate escalation.
Where to find the tool
Inside the account, under “Account features”.
Legal framework
- National Consumer Protection Framework for Online Wagering.
- Gambling Regulation Act 2003 (Vic).
- VGCCC Harm Minimisation Directions.
- Betting and Racing Act 1998 (NSW), section 33JB.
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Operated by PLAYWEST PTY LTD (ABN 45 603 866 388 · ACN 603 866 388). Sports Bookmaker Licence VIC-BM-2022-0661 granted by the Victorian Gambling and Casino Control Commission. Registered office: 70 Grandstand Road, ASCOT WA 6104. Contact: support@playwestbets.com.
