Responsible wagering.

What are you prepared to lose today? Set a deposit limit.

playwestbets is committed to minimising gambling harm and supports customers to wager within means. This policy describes the harm-minimisation tools available, the indicators of gambling harm and problem gambling, and the support services available to customers, their families and friends.

playwestbets complies with the National Consumer Protection Framework for Online Wagering, the VGCCC harm-minimisation directions and applicable Victorian legislation.

Harm-minimisation tools

• Deposit limits. Set, lower, increase or remove a limit on how much can be deposited over a selected period. Decreases take effect immediately; increases — and removal of a limit — are subject to a seven-day cool-off before they apply.
• Loss and spend limits. Tools to help customers cap their net spend over a period, in addition to deposit limits.
• Reality checks and time-outs. On-screen reminders of time and net position, and short break (time-out) options.
• Self-exclusion through the account and via the National Self-Exclusion Register (BetStop).
• Pre-commitment offered during account opening in accordance with the National Consumer Protection Framework.
• Activity statements available inside the account at any time (see below).

Activity statements

Each account holder receives an activity statement summarising deposits, wagers, wins, losses and net position. The first statement is issued 14 days after account opening; subsequent statements are issued monthly while the account remains active. All statements are available for download from inside the account at any time.

Pre-commitment

Pre-commitment is offered during account opening in accordance with the National Consumer Protection Framework. Customers can set a deposit limit before placing any wager. Decreases take effect immediately. Increases — and removal of a deposit limit — are subject to a seven-day cool-off period before they apply. Customers who declined to set a limit at account opening are prompted again at minimum every 12 months. See Deposit limits for full mechanics.

Indicators of gambling harm and problem gambling

Signs that wagering may be causing harm include:

• spending more time or money than intended, or chasing losses;
• borrowing money, selling possessions or going without to fund wagering;
• wagering to escape stress, boredom or low mood;
• hiding or lying about wagering;
• relationship, work or financial difficulties linked to wagering;
• feeling anxious, guilty or unable to stop.

Self-assessment

A confidential self-assessment quiz is available through Gambling Help Online at gamblinghelponline.org.au to help you understand your own wagering.

Family and friends

Support is also available for the family and friends of someone affected by gambling. Gambling Help Online offers counselling and resources for affected others, and family-initiated self-exclusion may be available — see Self-exclusion and BetStop.

Financial counselling

Free, independent financial counselling is available through the National Debt Helpline on 1800 007 007 and at ndh.org.au.

Multicultural and Aboriginal and Torres Strait Islander support

Gambling Help Online provides support in multiple languages and culturally appropriate services for Aboriginal and Torres Strait Islander people. Interpreter assistance is available through the Translating and Interpreting Service (TIS National) on 131 450.

Our staff

Customer-facing staff complete responsible service of wagering training so they can recognise the indicators of harm and direct customers to the available tools and support.

External support

Gambling Help Online on 1800 858 858 (24/7) connects callers to their local state or territory service. gamblinghelponline.org.au.

• National Self-Exclusion Register: betstop.gov.au.
• NSW — GambleAware NSW · 1800 858 858 · gambleaware.nsw.gov.au
• VIC — Gambler's Help (Department of Health Victoria) · 1800 858 858 · gamblershelp.com.au
• QLD — Gambling Help Queensland · 1800 858 858 · qld.gov.au/gamblinghelp
• SA — Gambling Help SA · 1800 858 858 · gamblinghelpsa.org.au
• WA — Gambling Help WA · 1800 858 858 · gamblinghelponline.org.au
• TAS — Gamblers Help Tasmania (Anglicare Tasmania) · 1800 858 858 · anglicare-tas.org.au
• ACT — Gambling Support Service ACT (Relationships Australia ACT) · (02) 6122 7100 · raca.com.au
• NT — Amity Community Services (NT) · 1800 858 858 · amity.org.au

Complaints

If you have a concern about how a responsible-wagering tool or request was handled, see our Complaints and dispute resolution policy.

Legal framework

• National Consumer Protection Framework for Online Wagering.
• Gambling Regulation Act 2003 (Vic).
• VGCCC harm-minimisation directions.
• Interactive Gambling Amendment (National Self-Exclusion Register) Act 2019 (Cth) (BetStop).
• Responsible service of wagering training requirements.

What's gambling really costing you?

Operated by PLAYWEST PTY LTD (ABN 45 603 866 388 · ACN 603 866 388). Sports Bookmaker Licence VIC-BM-2022-0661 granted by the Victorian Gambling and Casino Control Commission. Registered office: 70 Grandstand Road, ASCOT WA 6104. Contact: support@playwestbets.com.