Self-exclusion and BetStop.
Self-exclusion is a formal request to be prevented from accessing wagering services for a defined period. playwestbets provides operator-level self-exclusion through the account. Registration on the National Self-Exclusion Register (BetStop) is industry-wide and prevents access to all Australian-licensed online and phone wagering operators for the chosen period.
Operator-level self-exclusion
Operator-level self-exclusion is activated from inside the account, under “Account features”. Choose a self-exclusion period — 7 days, 1 month, 3 months, 6 months, 1 year or 5 years. Self-exclusion takes effect immediately upon confirmation.
- Period. Minimum 7 days, maximum 5 years.
- Immediate effect. Activation is immediate on confirmation; it does not depend on email processing.
- Cooling-off on cancellation. A self-exclusion can be revoked only within 24 hours of activation. After 24 hours it is irreversible until the chosen period ends.
- Balance. Any remaining balance is returned to the original source payment method in your name.
- Pending bets. Bets are settled where the event has already taken place; bets on events that have not yet occurred are voided and stakes refunded.
- Marketing. Marketing communications stop automatically.
- Reactivation. When the period ends the account is not reopened automatically; reactivation requires an active opt-in and identity re-verification.
Existing subscriptions and promotions
On self-exclusion, any marketing subscriptions are switched off and the account is removed from promotional audiences. Any account-holder benefits in progress lapse for the duration of the exclusion.
Family-initiated self-exclusion
A family member or other affected person may apply to have an account holder excluded where they are affected by that person's gambling. Such requests are assessed in accordance with our harm-minimisation obligations; contact support@playwestbets.com or Gambling Help Online for assistance.
BetStop — National Self-Exclusion Register
BetStop is the National Self-Exclusion Register established under Part 7B of the Interactive Gambling Act 2001 (Cth). Register at betstop.gov.au. Registration applies across every Australian-licensed online and phone wagering operator for the period you choose.
Sharing with third parties
To give effect to self-exclusion, relevant information is shared with the BetStop register operator and the Department of Social Services, and self-exclusion status is checked against your account on an ongoing basis. This information is handled in accordance with our Privacy Policy.
Support
Gambling Help Online · 1800 858 858 · gamblinghelponline.org.au (24/7).
Legal framework
- Interactive Gambling Act 2001 (Cth), Part 7B.
- Interactive Gambling (National Self-Exclusion Register) Register Rules 2022.
- National Self-Exclusion Register (Cost Recovery Levy) Act 2019 (Cth).
- Gambling Regulation Act 2003 (Vic).
- VGCCC Harm Minimisation Directions.
- National Consumer Protection Framework, Measure 10 (National Self-Exclusion Register).
Think. Is this a bet you really want to place?
Operated by PLAYWEST PTY LTD (ABN 45 603 866 388 · ACN 603 866 388). Sports Bookmaker Licence VIC-BM-2022-0661 granted by the Victorian Gambling and Casino Control Commission. Registered office: 70 Grandstand Road, ASCOT WA 6104. Contact: support@playwestbets.com.
